1. Privacy Policy

The Privacy Policy describes how BEBEEZY and its owner CHAIVAN ENTERPRISES LTD, a limited liability company registered under the laws of the Republic of Cyprus with registration number 410550 and registered office situated at Perneri, HOUSE 3A, Tala, 8577, Paphos Cyprus (the “Company”), who is the controller for the General Data Protection Regulation (“GDPR”) manages the data of the users to whom services are provided. Nevertheless, the collection and the process of the data is necessary, both in the context of the use of the services provided by the Company and for other legitimate purposes.

The management and protection of the personal data of the visitors and the registered members of the Website is governed by the Privacy Policy, as well as by the relevant legislation of the Republic of Cyprus and European Union. In any case, the Company reserves the right to change the terms of protection of personal data within the framework of the current legislation.

The Website is using small text files (cookies) the function and the purpose of such is described in detail in the Cookies Policy.

The Website does not in any case delete and/or remove the personal data of its customers who are registered via the Website. Definitive deletion from the database of the Website can only take effect per customer’s request and under the condition of observing the principle of security of transactions, to ensure the reliability of the system. Users who are registered and wish to be informed further about their personal data that are maintained by the Website, for their definitive deletion from the Website’s database, or to exercise any of their rights provided by law they may send a request by sending an email to info@bebeezy.app. via the email they have registered on the Website, including their full name and phone number, and that information should agree with the information registered in the Website database, for identification purposes.

The Company by using its business name BEBEEZY operates the website www.bebeezy.app.  

The Users are informed that the Website can contain links to and from the websites of third parties and/or advertisers, and if those links to any other websites are followed, the Users should know that the present Privacy Policy does not apply to those websites, thus BEBEEZY is not responsible or liable for the privacy policies or practices of those websites. Therefore, the Users are solely responsible to acknowledge the terms and conditions of such other website before submitting any personal information and are advised to check the applicable policies before submitting any personal data to those websites.

The Users may interact with BEBEEZY via email and due to this interaction certain information are collected, such as the information the Users are providing via the registration process, or by placing an order, or by entering to promotions, or opt to receive newsletters or by any other way resulting from an interaction. Another way of receiving information is from other sources, such as from the User’s other accounts (e.g., when Users use their Apple ID or Google Sign In to sign in on the Website or subscribe to BEBEEZY programs) or other websites, including social media providers, and payment and delivery service providers. The specific types of information that are obtained depends on the User’s settings for that account or website, and will be subject to their privacy policies.

Each time the Users visit the website, certain information will be created and automatically recorded by BEBEEZYs’ IT systems, such as cookies in order to help improve the User’s experience with the Website and facilitate the interaction. This may include storing the location or language preferences to save the User from having to re-enter information when returning to.

In addition, certain information is collected from the User’s device depending on the operating system and device settings, such the device’s IP address and location, the User’s browser, the User’s mobile network provider (for mobile devices), the pages Users have visited, the User’s time zone and country location, and crash or download error reports.

All the above-mentioned information is collected for the purpose of providing the Users with the services, including to allow Users to order and receive products using the Website, and to administer the User’s account, and in general terms to optimise and facilitate the User’s experience by using the Website. Furthermore, BEBEEZY will use the information for marketing and advertising purposes. The Users have the option to unsubscribe from any manner of marketing communications by modifying their preferences in their account’s profile management section

BEBEEZY may use third-party service providers to serve advertisements most relevant to the Users across their different devices and on the Website and others’ websites and mobile applications. In addition, the service providers may also use the information about the User’s interactions with other websites or applications to target advertisements for products available from BEBEEZY.

BEBEEZY may share the information obtained by the Users with third parties in certain circumstances, such as with courier companies, payment providers, IT/technology providers, advertisers for marketing purposes, to comply with legal requests, and to aggregate User’s information with the information of other customers, creating a dataset of information about the usage of our website, purchase of products, and other general in order to understand the usage of the service and demand for the products.

The Users acknowledge that by using the Website and the services of BEBEEZY, they accept that their personal information will be processed within the European Union, in the Republic of Cyprus.

The Users have certain rights in relation to their personal data and should they decide to exercise such rights they are advised to contract directly BEBEEZY via email to info@bebeezy.app. and request access to the information held by BEBEEZY or a copy of such, to request correction of their personal data in the event those are inaccurate, to request erasure of their personal data, and to object processing their personal data.

BEBEEZY reserves the right to amend the present Privacy Policy and such amendments will be published on the Website. The Users are advised to check back regularly for any updates or changes to the present Privacy Policy.

2. Orders and Delivery Policy

1. Delivery Timeline:  Customers will receive their goods within 6 to 10 weeks from the date of dispatch. During the winter season, the delivery timeframe may extend to 10 to 12 weeks.

2. Force Majeure and Delays:  Bebeezy shall not be held liable for any delays in delivery caused by war, acts of God, customs clearance delays, or any other circumstances beyond its control. The estimated delivery period commences from the date of dispatch of the goods.

3. Real-Time Order Tracking: Customers can track the status of their orders in real-time through the Bebeezy App.

4. Disclaimer: Bebeezy shall not be responsible for any indirect, consequential, or incidental damages arising from any delays or failure in delivery. Delivery times are estimates and are not guaranteed.

5. Customer Responsibility: It is the responsibility of the customer to provide accurate delivery information. Bebeezy is not liable for any delivery failures due to incorrect or incomplete information provided by the customer.

6. Notification of Delivery: Customers will be notified once their order has been dispatched. Any queries or concerns regarding the delivery should be directed to Bebeezy’s customer service team.

3. Pricing and Billing

The Users can access the Website and register and account free of charge.

Charges apply for customers who place an order for the purchase of an item/product directly from a merchant/seller and the delivery of the order.

The delivery service fees may vary in cases of force majeure that is beyond BEBEEZYs’ control and in this case that charges may increase.

BEBEEZY reserves the right to change its prices and fees at any time. In the event the merchant dispatched an item/product and the courier company has already been assigned to provide a service and this is subsequently cancelled by the customer, then the provisions of the Cancellation Policy apply, together with the provisions of the Returns and Claims Policy.

All payments made by customers for products and/or services are executed through VIVA PAYMENT SERVICES SINGLE MEMBER S.A. which is a licensed payment service company having an established branch in the Republic of Cyprus.

All the prices stated on the Platform are inclusive of any taxes that may be applicable.

4. Returns Policy

1. Returns or Exchanges：Bebeezy is committed to ensuring that every customer has brand new furniture that has not been opened twice. Therefore, we do not accept returns or exchanges unless there is a serious quality issue or the item received does not match the order.

2. Inspect Upon Delivery: Please inspect your furniture upon delivery. If you find any scratches, damages, or minor defects, contact the Bebeezy team immediately at info@bebeezy.app for assistance.

3. Color Discrepancies: Bebeezy strives to provide the best shopping experience. However, due to differences in display screens, slight color discrepancies between the online images and the actual product are normal. Please refer to the actual product received.

4. Return Requests for Quality Issues: If you encounter any quality issues, size discrepancies, or significant color differences indicating the product does not match the order, you may request a return within 14 days of receiving the furniture. Use the return link in the app or contact the Bebeezy team at info@bebeezy.app to initiate the return process.

5. Packaging for Returns: Ensure that you repackage your return items properly. Returns without protective packaging will not be eligible for a refund.

6. Order Number Identification: When returning items, include your order number on or inside the package to help our team identify your return. Note that custom-made items and assembled flat-pack furniture cannot be returned.

7. Return Shipping Costs: As a small independent business, we regret that we cannot offer free returns.

5. Cancellation Policy

The User may cancel an order free of charge, provided that the cancellation is placed within 24 (twenty-four) hours and before the order has been dispatched by the merchant.

After payment of the order, the customer may change the delivery address once at any time by contacting the Bebeezy Team at info@bebeezy.app. The change of address is limited to within the same country as the original delivery address and cannot be altered to another country.

If the new address is in a different city from the one originally specified, the customer will bear the resulting costs as provided in this clause. In this case, the customer will be ordering a new service and agrees to be charged the applicable amount for the new delivery.

BEBEEZY reserves the right to cancel an order without having to provide a just cause, and in this case, the User shall be entitled to a refund of the amount paid.

6. Cookies Preferences Policy

BEBEEZY is using cookies in order to collect information and store the User’s online preferences. Cookies are small pieces of information sent by a web server to a web browser, which allows the server to uniquely identify the browser on each page.

On the Website different kind of cookies are used, such as strictly necessary cookies enabling the Users to move around the Website and use its features, the performance cookies which are used to ascertain how the Users are using the Website, the functionality cookies which are used to provide Users with a more appropriate and tailormade experience in relation to their selections, and the advertising cookies.

The Users have the option at any time to withdraw their consent to these cookies.

7. Disclaimer Policy

The Website provides direct access to other websites and/or e-mail addresses, the content of which it cannot intervene and therefore BEBEEZY bears no responsibility whatsoever, nor does it provide any guarantee whatsoever for their content. Furthermore, the Website is not responsible for the accuracy and correctness of the information transmitted on other websites.

BEBEEZY is responsible to provide the Platform to Users who are registered via the APP, in accordance with the Legal Information and Terms and Conditions, the applicable Policies and pursuant to the applicable legislation of the Republic of Cyprus and the European Union.

BEBEEZY reserves the right to amend and/or change the Legal Information and the Terms and Conditions, and its applicable Policies at any time at its sole discretion without any notice.

The right to take any legal actions against any party is hereby reserved by BEBEEZY, and also reserves the right to respond accordingly to any legal actions taken against it in order to protect its legal rights and in general its reputation for any harm and/or damages that may occur.

In general terms, BEBEEZY makes no representation or warranty, express or implied. The use of the Website and its content is solely at the risk of the Users.

The Company owns the Website and its content, and the information contained in is used for information purposes only. The Company hereby disclaims any responsibility for any damages, injuries, or losses that occur while using the Website, the APP, and the products or services.

8. Complaints Policy

For any complaints and/or concerns about any of the applicable Policies, in general the legal content published on the Website and/or for any other matter concerning the Website operated by BEBEEZY, the Users are advised to communicate the matter with BEBEEZY by email at info@bebeezy.app.

The professional team of BEBEEZY is dedicated to provide the best possible customer services and shall immediately receive and process the request and get back to the sender with feedback the soonest possible.

Frequently Asked Questions

1. Can BEBEEZY deliver/ship products internationally?

Yes, Bebeezy supports global delivery.

2. Can users interact and communicate with other users about the products?

BEBEEZY allows and encourages customers to interact with other users through the platform. At the bottom of each product link, we have a “Comments” section available for “ordered customers” to share their shopping experiences. Please note that to access these features, users must register on the Bebeezy App.

3. Can users request more detailed information about products and/or items, including ingredients?

Yes, users can choose to directly consult with the Bebeezy team. We will forward the user’s inquiries to the respective merchant, and the Bebeezy team will respond with the final consultation results within 24 hours.

4. Can users place orders by phone?

Users can communicate with the Bebeezy team by phone to finalize the products they wish to purchase.

5. What currencies can users use for shopping?

This depends on the user’s delivery destination and will be displayed at checkout before placing the order. If the user’s local currency is not available, the order will be charged in Euros to secure a competitive exchange rate.

6. What payment methods does BEBEEZY accept?

Visa and Mastercard

7. Can users track their delivery status?

Yes, users can track the real-time logistics of paid orders through the “Order” option in the Bebeezy App.